Responsible Gaming
at 7u7b
Gambling is entertainment — and at 7u7b, we are committed to keeping it that way. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and support needed to stay in control. Whether you want to set spending limits, take a break, or simply understand the risks, this page covers everything you need to know.
Playing Safe Is Part
of the 7u7b Experience
At 7u7b, we believe that a great online casino experience starts with player wellbeing. Gambling is a form of entertainment enjoyed by millions of adults across Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi. When it stays recreational and within personal limits, it is a fun and rewarding activity. Our goal is to make sure it stays that way for every player on our platform.
Problem gambling is a recognised condition that can develop gradually and affect people from all backgrounds. The signs are not always obvious, and the individual experiencing them is often the last to notice. That is why 7u7b has built a comprehensive set of responsible gaming tools directly into your account — so help is always one click away, without stigma or delay.
We apply a strict 21+ age policy across all products on 7u7b, including casino games, cricket betting, slots, and fishing games. Every new account undergoes identity verification before deposits or gameplay are permitted. We take underage gambling seriously and act immediately on any credible report that a minor has accessed the platform.
Our responsible gaming framework is not a legal checkbox — it is a genuine part of how we operate. Every member of our support team is trained to handle responsible gaming conversations with care and confidentiality. If you feel gambling is affecting your finances, relationships, or mental health, please reach out. We will help you take action right away.
Take Control With Our
Built-In Safety Tools
Every 7u7b account comes with a full suite of responsible gaming features accessible directly from your account settings — no forms to fill, no waiting period.
Deposit Limits
Set a daily, weekly, or monthly deposit cap in Bangladeshi Taka (৳) to prevent spending beyond your personal budget. Once a limit is in place, it takes effect immediately. Reducing your limit applies instantly; increasing it requires a mandatory 24-hour cooling-off period to protect you from impulsive decisions.
Session Time Limits
Define how long you want to play in a single session. When your chosen time is up, 7u7b will display a clear on-screen notification reminding you to take a break. You can set limits from as little as 15 minutes up to several hours, helping you stay aware of how much time you spend on the platform each day.
Loss Limits
In addition to deposit limits, you can set a maximum net loss threshold per day, week, or month. If your net losses reach this ceiling, further gameplay is paused until the limit period resets. This tool helps you avoid the common trap of chasing losses after a difficult session.
Cool-Off Period
Need a short break without committing to a full exclusion? Activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time your account remains open but you cannot deposit or place any bets. The cool-off cannot be reversed once activated, giving you a genuine window of distance from gambling.
Self-Exclusion
For longer breaks, self-exclusion suspends your 7u7b account for a minimum of 6 months and up to 5 years, or permanently. During the exclusion period, you will not receive any promotional communications, and your account cannot be reopened until the period ends following a deliberate reactivation request and a mandatory 7-day reflection period.
Reality Check Reminders
Enable regular pop-up reminders that show you how long you have been playing and your net win/loss for the current session. These brief interruptions are designed to keep you grounded and help you make conscious decisions about whether to continue, take a break, or stop for the day.
⚙️ How to access these tools: Log in to your 7u7b account and navigate to Account Settings → Responsible Gaming. All tools listed above are available there. If you have difficulty locating the settings or need assistance activating any tool, contact our support team at [email protected] — available 24/7, Bangladesh Standard Time (BST, UTC+6).
Warning Signs of
Problem Gambling
Gambling problems rarely appear overnight. They develop gradually, and the early signs are easy to dismiss or rationalise. Awareness is the first and most important step. The following behaviours are commonly associated with gambling that has shifted from recreation to a problem that needs attention.
If you recognise several of these patterns — in yourself or someone you care about — we strongly encourage you to use the self-assessment tool below or contact 7u7b support directly. There is no shame in acknowledging a problem early. Acting sooner always leads to better outcomes.
⚠️ Important: This list is for awareness purposes only — it is not a clinical diagnosis. If you are concerned about your gambling behaviour, please speak with a qualified healthcare professional in addition to using the tools available on 7u7b.
Chasing Losses
Returning to gamble specifically to try to win back money you have already lost. This cycle is one of the most reliable early indicators of a developing problem, because each session is driven by anxiety rather than enjoyment.
Gambling With Money Meant for Essentials
Using funds earmarked for rent, groceries, school fees, bKash top-ups, or utility bills to fund gambling sessions. When gambling competes with basic needs, it has moved beyond entertainment.
Inability to Stop or Reduce
Making repeated attempts to cut back or stop gambling but finding yourself unable to follow through, even when you genuinely want to. This loss of control is a key diagnostic indicator of problem gambling.
Hiding Gambling Activity
Concealing deposits, winnings, losses, or the amount of time spent gambling from family members, friends, or colleagues. Secrecy often signals that the individual already knows, on some level, that their gambling is out of balance.
Mood Dependent on Gambling Outcomes
Feeling irritable, anxious, or depressed when not gambling, or when a session does not go as hoped. When emotional wellbeing becomes tied to gambling results, the activity is no longer purely recreational.
Borrowing Money to Gamble
Taking loans, borrowing from friends or family, or using credit facilities specifically to fund gambling. Financial dependency on external sources to maintain gambling activity is a serious warning sign requiring immediate action.
Quick Self-Check
Reflect honestly on the following questions. If you answer yes to three or more, we encourage you to take a break and speak with our support team.
Have you ever spent more money gambling than you planned to in a single session?
Have you returned to gamble the next day to try to win back money you lost?
Have you ever borrowed money or sold personal belongings to fund gambling?
Have you felt restless or irritable when you were unable to gamble?
Have you hidden the amount of money or time you spend gambling from people close to you?
Has gambling caused tension in your relationships, work performance, or daily responsibilities?
Have you tried to stop or reduce gambling and found it more difficult than expected?
Do you think about gambling frequently when you are doing other activities?
📌 If you answered yes to three or more questions: Please consider activating a cool-off period or self-exclusion from your account settings, and contact our support team at [email protected]. You are not alone, and help is available right now.
How to Request Support
from 7u7b
Our support team is trained to handle responsible gaming requests promptly and confidentially. Follow these steps to get the help you need.
Log In to Your Account
Access your 7u7b account at any time of day. All responsible gaming tools are available around the clock, including public holidays and during Eid, Durga Puja, and other seasonal periods when our platform is busiest.
Go to Account Settings → Responsible Gaming
From the account settings menu, select the Responsible Gaming section. Here you can activate deposit limits, session limits, loss limits, cool-off periods, and self-exclusion. Changes to restrictive settings take effect immediately.
Contact Support Directly
If you prefer to speak with a person, email us at [email protected] with the subject line "Responsible Gaming Request". Include your registered username and a brief description of the support you need. Our team will respond within one hour during peak hours and within four hours at all other times.
Request Account Closure if Needed
If you wish to permanently close your account, contact our support team with the subject line "Permanent Account Closure". We will process your request within 24 hours. Any pending withdrawals will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account) before closure is finalised.
Seek Professional Support
7u7b can help you take immediate action on your account, but for ongoing therapeutic support, we encourage you to speak with a qualified mental health professional or counsellor. Many hospitals in Dhaka, Chittagong, and Sylhet offer mental health services. Your GP can also refer you to appropriate local resources.
Email Support
Our responsible gaming team is reachable by email at all times. Use the subject line "Responsible Gaming Request" for priority routing.
[email protected]In-Account Tools
Self-service tools are available 24/7 inside your account settings. Deposit limits, cool-off periods, and self-exclusion can all be activated without needing to contact support.
Account Settings → Responsible GamingResponse Times
Email responses within 1 hour during peak hours (10:00–00:00 BST) and within 4 hours during off-peak hours. Responsible gaming requests are always treated as highest priority.
BST UTC+6 — Always OpenProtecting Under-Age
Players
7u7b enforces a strict minimum age requirement of 21 years for all players. This is higher than the legal minimum in many jurisdictions and reflects our commitment to protecting younger adults who may be particularly vulnerable to gambling-related harm.
Every new account registration triggers an identity verification (KYC) process. Players must submit a government-issued document — such as a National ID card, birth certificate, or passport — before they are permitted to make a deposit or place a bet. Accounts that cannot be verified are permanently suspended.
If you are a parent or guardian and you believe your child may have accessed the 7u7b platform, please contact us immediately at [email protected]. We will investigate promptly, close the account without delay, and return any funds to your payment method after completing standard verification.
We also recommend using parental control software to restrict access to gambling websites on shared or family devices. Many Android and iOS devices used widely in Bangladesh — including those running bKash and Nagad apps — support content filtering at the operating system level that can block gambling websites entirely.
KYC Verification
All new accounts must submit a valid government ID before depositing. No exceptions — not even for promotional accounts or referrals.
Instant Suspension
Any account suspected of belonging to a person under 21 is suspended immediately pending investigation. All activity is frozen until identity is confirmed.
Device Controls
We encourage families to use built-in parental controls on Android and iOS devices to restrict access to gambling content for minors in the household.
Secure Account Access
Enable two-factor authentication (2FA) on your 7u7b account to prevent unauthorised access by anyone — including family members — who should not be using your account.
Principles of Responsible Play
Follow these straightforward principles to keep gambling enjoyable, sustainable, and firmly within your control — regardless of whether you are playing slots, cricket betting, or casino games.
Only Gamble With Spare Money
Treat gambling like any other form of entertainment — a cinema ticket, a meal out, or a cricket match ticket. Set aside a fixed entertainment budget in Taka each month and never exceed it. Once it is gone, it is gone for that period.
Understand That Outcomes Are Random
All games on 7u7b — including slots, live casino tables, and fishing games — use certified random number generation. No strategy guarantees consistent wins. Past results have no influence on future outcomes. Play for fun, not to profit.
Set Time Limits Before You Start
Decide how long you will play before you open the platform — not while you are already in a session. Use the 7u7b session timer to enforce this decision automatically, so you are not relying on willpower alone when the games are engaging.
Never Chase Losses
Chasing losses is the single most common path from recreational gambling to problem gambling. If you reach your loss limit for the session, stop. Accept the loss as the cost of entertainment, exactly as you would accept the cost of a meal or a ticket to the BPL.
Never Gamble to Escape Problems
Gambling is not a solution to financial, emotional, or relationship difficulties. Using it as a coping mechanism is a reliable path to making existing problems worse. If you notice yourself logging in during low emotional periods, consider speaking to someone you trust.
Talk to Someone You Trust
Keeping gambling secret is a warning sign in itself. If you feel comfortable sharing your hobby openly with family and close friends — including the wins, the losses, and the amounts involved — that transparency is a healthy sign. If you do not, ask yourself why.
Play Smart. Play Safe. Play with 7u7b.
Our full range of casino games, cricket betting markets, and slot collections is available whenever you are ready — and our responsible gaming tools are always there to keep things in balance.
21+ Only — Play Responsibly. 7u7b is intended exclusively for adults aged 21 and above. All products on this platform involve financial risk. Never deposit money you cannot afford to lose. Responsible gaming tools including deposit limits, session reminders, cooling-off periods, and self-exclusion are available from your account settings at any time. If gambling is affecting your wellbeing, contact our support team at [email protected] or use the in-account tools described on this page. Help is always available.